Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Why don’t I get a shipping quote when shipping to an international address?
When we ship internationally, we must determine the dimensional weight of your order. Dimensional weight applies to all service options that may involve an aircraft and is determined by package density (the amount of space a package occupies in relation to its actual weight) and translated to billable weight. Calculations of dimensional weight are based on different standards than domestic shipping therefore the shipping quote must be obtained at time of order fulfillment. For International Orders, please call our call center at 1-800-284-1416 or email: CustomerService@BarniesCoffee.com.
You sell 12 oz. bags of coffee. Is this whole bean or ground?
All of the 12 oz. bags of coffee sold by Barnie's® are pre-packaged. Most of the 12 oz. bags of coffee are whole bean. Pre-ground coffees are identified as "ground" in their names.
How many calories are in flavored coffee?
Barnie's® is known worldwide for its wonderful flavored coffees. All of our flavored coffees are created by using Barnie's® Blend coffee with just the right amount of flavorings to dazzle your palate. All of Barnie's® flavored coffees have less than 5 calories and 1 gram of carbohydrates per 6 oz. cup.
Is there gluten in your coffee?
All Barnie's® coffees are 100% gluten-free.
What is a roast?
The roast levels of Barnie's® coffees are determined by the individual characteristics of each coffee. Coffees are grown throughout the tropical belt at elevations between 3,000 and 7,000 ft. where there is the perfect balance between sun, shade and rain. The characteristics of each coffee are determined by the growing conditions in which the coffee is grown. Each coffee's unique characteristics are enhanced by precision roasting.
What is acidity?
Coffee acidity is one of the most misunderstood terms in the coffee industry. Acidity in coffee relates to the taste characteristics of the coffee and not the acid content. For example, a coffee with high acidity could be compared to drinking sparkling wine, while a coffee with low acidity could be compared to drinking a Cabernet Sauvignon. Think of acidity as the tingling sensation in the mouth.
What is body?
Body refers to the coating and the mouth feel of coffee. A light-bodied coffee would be like drinking water and a heavy-bodied coffee would be like drinking whole milk.
What are the methods of decaffeination?
Barnie's® Coffee uses two methods of decaffeination - the Methyl Chloride Process (MC) and the Sparkling Water Method (CO2) - before the green beans are roasted to perfection..
Methyl Chloride Process (MC) - Prior to roasting, the beans are soaked in hot water to release the caffeine. The water is removed from the beans and Methyl Chloride is added to the water causing the caffeine molecules to attach to the Methyl Chloride. After removing the Methyl Chloride, the water is reintroduced to the beans since it contains precious oils that are important to maintaining the integrity of the flavor. The beans rapidly reabsorb the delicate flavor-bearing substances from the water. The main advantage of this decaffeinated process is the fullness of flavor in your cup.
Sparkling Water Method (CO2) - This is a natural process that uses water and naturally occurring carbon dioxide to eliminate the caffeine from the beans. This process is similar to the Methyl Chloride process, whereby it begins by mixing the green coffee beans with water that allows the caffeine molecules to become mobile. Then, carbon dioxide is added to the water rendering it into soda water or “sparkling water”. The carbon dioxide molecules are extremely selective and do not touch essential elements responsible for flavor and aroma. Interestingly, the carbon dioxide is removed from the water and can then be recycled from batch to batch. The main advantage of this process is its natural properties and its ability to recycle the carbon dioxide. Some industry experts believe that coffees decaffeinated in this method produce a sweeter, milder cup.
What types of payment methods are accepted on your website?
Barnie's® accepts all major credit cards including VISA®, MasterCard®, Discover® and American Express®. Barnie's® Gift Cards cannot currently be redeemed on our website. Please call 1-800-284-1416 or email: CustomerService@BarniesCoffee.com to redeem your gift card through our mail order department. We cannot process third-party gift cards such as American Express®, VISA® or MasterCard® for payments. Paper Gift Certificates cannot be purchased or redeemed online.
